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IRON ABODE POLICIES

Our main priority is your happiness. If any issues or questions arise we have these transparent policies in place to help you ASAP.

FAST & FREE SHIPPING

Each one of our items is handcrafted- so we take a lot of pride in our products. We ensure each order is packaged up correctly because we don't want all of our hard work to go to waste. Please read our policies below before you place your order so you know what to do if something rare and unexpected arises during shipping. These policies are in place so we can help you ASAP and with as little headache as possible.

  • Shipping fees are non-­refundable
  • Shipping hours are: Monday–Friday, 12pm–3pm MST
  • Our Floating Rod Brackets are shipped through USPS Priority Mail which takes 2-3 days, depending on your distance from Idaho (domestic orders).
  • All other orders ship via FedEx Home Delivery, UPS Ground, or USPS Ground from Idaho, which takes another 2-7 days, depending on your distance from Idaho.
  • If for some reason, one of these carriers do not work for you- you must notify us before placing your order (additional charges may apply).
  • If you need something by a particular day you must contact us beforehand or include this in the notes of your order. Additional costs will be required if you need it before our given production times.
  • We primarily use FEDEX, USPS, and sometimes UPS to ship our orders. You must contact IRON ABODE for any special shipping requests (signature request, proof of delivery) before placing your order.
  • We will only send our small items (Floating Rod Brackets & Wall Hooks) to a P.O Box. If you need other items sent to your P.O Box, additional costs will be required- please contact us before placing your order.
  • The shipping rate is calculated by weight of the product and the delivery address.
  • You will be sent a tracking number when your shipping label prints, please allow at least 12 hours for tracking information to be updated.

* If you would like to return your order- do not refuse the package. The carrier will charge top dollar for return shipping if you refuse the package. The buyer will always be responsible for shipping costs. Instead, go to this link to request a discounted return shipping label and start your return: Click here to request.

  • If you are interested in paying more for expedited shipping, please let us know within 24 hours of placing your order.
  • Expedited Shipping (2 day shipping) Costs start at $70+ for bracket orders and $120+ for complete orders.
  • In order to get an expedited shipping quote, we will need to know the destination zip code and/or your order number.
  • You will be sent a tracking number when your shipping label prints, please allow at least 12 hours for tracking information to be updated.
  • Once your order leaves IRON ABODE, it is out of our control. For questions and concerns about shipping, please contact the carrier.
  • If you notice the box your order arrives in looks damaged upon your arrival- take pictures of it immediately (within 48 hours of receipt). Failure to do this will make it so you're unable to submit a claim, if needed, with the carrier to get your money back.
  • Iron Abode will not be responsible if the carrier makes mistakes. However, we can and will help you with things that are in our control.
  • In case of damage we will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange. However, you must be able to provide proof of damage to the box and items with pictures within 72 hours of receipt.
  • CLICK HERE IF THERE WAS A PROBLEM WITH YOUR ORDER
  • Iron Home will not be responsible for any items lost or stolen during shipping. *Note: If you are unsure whether or not your package is safe on your door step please require a signature (additional carrier fees may apply)- you must contact IRON ABODE before placing your order if you want to add this option.
  • How long will it take for my order to ship?

It typically takes 3-7 days for domestic orders to ship.

  • What Shipping Carriers do you use?

We primarily use UPS, Fedex, and USPS.

  • Can I request Expedited Shipping for my order?

Yes, please click here to request this.

  • What do I do if I need to receive my order by a specific day?

If you need your order by a specific day, you must include this in the notes of your order. If you need it before our given lead times, additional costs will be required.

  • Why isn't the tracking number showing any updates?

Please allow at least 12 hours for the tracking number to update. If the tracking number hasn't updated in 48 hours, please contact us.

  • International Taxes/ Fees

We are not responsible for international taxes or fees as they vary with every country.

  • Shipping Cost

In order to get a shipping estimate, please contact us with the desired product and dimensions.

  • Products that are not available Internationally

-Units with Glass Shelves
-Units over 54" Overall Height, 3 shelves, or 40" Shelf Length
-Brackets over 54" Overall Height

Please note: We can only send a maximum of 3 sets of our 1/2" brackets or 2 sets for our 1” brackets due to International shipping restraints.

* If you would like to return your order- do not refuse the package. The carrier will charge top dollar for return shipping if you refuse the package. The buyer will always be responsible for shipping costs. Instead, go to this link to request a discounted return shipping label and start your return: Click here to request.

RETURNS, EXCHANGES, AND CANCELLATIONS

We know that home renovations come with a lot of unexpected twists. Our Return Policy won't be one of them. We offer a best in class return policy because, not only do we offer the most customizable standard options, but we also allow most of these to be returned or exchanged. To top it all off, we allow 60 Days for you to return your items- double what competitors offer. Please view our Return and Exchange policy below before placing your order.

If you would like to Request a Return, click here.

ITEMS THAT ARE ACCEPTED FOR RETURN:

  • Standard Bracket returns and exchanges will be accepted, within 60 days of the delivery confirmation date. *Note: We must receive the return within 60 days of delivery.
  • Standard Wood Shelf Units

ITEMS THAT ARE NOT ACCEPTED FOR RETURN:

  • Items that have been used or installed will not be accepted for return or exchange.
  • The only standard options that will not be accepted for return -due to their extremely custom nature- are Glass and Metal Shelves.
  • Custom sized products or items that we don't offer as standard options, will also not be accepted for return.

MANUFACTURING AND SHIPPING FEE:

  • On all returns of our standard sized brackets, we charge a 25% manufacturing and shipping fee, except wood shelf returns- which have a 50% restocking fee.
  • We only allow shelf returns on wood shelf units. All wood shelf unit returns have a 50% manufacturing and shipping fee.
  • In case of damage we will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange. However, you must be able to provide proof of damage to the box and items with pictures.

HOW TO RETURN:

  • Fill out a Return Request Form: If you would like to Request a Return, click here.
  • All returns packages should be insured.
  • If your return request is approved, your items should be wrapped up tightly so there's no movement in the package. If there is a little movement in the package, the items will hit together in transit, resulting in a lot of loss in value. You will be responsible for this loss in value- this will be shown in the amount refunded to you.

HOW YOU WILL BE REFUNDED

  • Your account will be refunded within 2–5 days of receipt of your item.
  • The amount refunded to your account will be the original amount - a 25% restocking fee (or 50% if you are returning wood shelves) and the cost of the return shipping label (if requested). Less will be refunded to your account if the return arrives to us in a damaged/poor condition.  
  • We do not reimburse shipping costs (that's why we have a 25%+ restocking fee, described above)
  • Important: We will need to receive your return within 60 days of original delivery. If it arrives after 60 days, or includes custom items, your package will be rerouted back to you.

* If you would like to return your order- do not refuse the package. The carrier will charge top dollar for return shipping if you refuse the package. The buyer will always be responsible for shipping costs. Instead, go to this link to request a discounted return shipping label and start your return: Click here to request.

  • If you would like to Request an Exchange, click here.
  • Merchandise that has been installed or altered will not be accepted for return or exchange.
  • Bracket returns and exchanges will be accepted, within 60 days of the delivery confirmation date. *Note: We must receive the return within 60 days of delivery.
  • Custom items (Glass, Metal Shelves + products with custom dimensions) will not be accepted for return or exchange.
  • In order to receive your exchange fast:
    1. You should fill out the request form above.
    2. Once your exchange is approved, you can checkout with the new product so we can start making it right away.
    3. Next, carefully package up your return (see the return tab above for more information on how to do this correctly).
    4. If we receive your return within our 60-day return window: we will inspect the return and refund your account for the original amount - 10% production/shipping fee.
  • In case of damage we will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange. However, you must be able to provide proof of damage to the box and items with pictures.
  • All returns packages should be insured.
  • Exchanges: The amount refunded to your account will be the original amount - a 10% production/shipping fee (or more if you are returning wood shelves). Less will be refunded to your account if the return arrives to us damaged/poor condition.  
  • We do not reimburse shipping costs.
  • Your account will be refunded within 2–5 days of receipt of your item.

Your order is handcrafted, just for you. Therefore, we are limited in the time we can give you a 100% refund if you need to cancel or change your order.    

Cancellation Policy- Brackets

  • You have 24 hours to cancel or change your order, unless it was rushed.
  • If you ordered over 24 hours ago and you need to cancel your bracket order, you will be charged a 10% production fee.
  • Click here to cancel/ change your order.

Cancellation Policy- Complete units

Cancellation Policy- Rushed Brackets

Cancellation Policy- Rushed Units

 

  • What is your Return policy?

We allow 60 Day Returns and Exchanges of uninstalled products. Custom Products (that are not offered on our standard listings) will not be accepted for returns or exchanges. You must notify us with the intent to return by clicking here within 30 days of receiving your order. Most orders will have a 20% restocking fee. For any wood shelf returns, there will be a 50% restocking fee. Due to their custom nature, glass and metal shelves, will not be accepted for return- so please plan your project carefully.

  • What is your Exchange policy?

If you are needing to exchange your order for something of equal or more value, we will waive the restocking fee (not including shelves). To start an exchange, click here.

  • How do I return my order?

If you are able to return your order, based on the guidelines outlined in the first question, please click here to start your return. If your order does not meet the guidelines above, then your request will be denied.

  • What is your cancellation policy?

Every order is handcrafted, just for you. Therefore, we only allow 24 hours for you to cancel (unless you paid a rush fee).  If you ordered over 24 hours ago and you need to cancel your order, you will be charged a 15% restocking fee. If you paid extra to rush your order and you need to cancel, you only have 2 hours to notify us after placing it. Custom Orders can't be canceled if order was placed over 72 hours ago. You can easily cancel your order with 24 hours after purchase. Click here to cancel your order.

 

2 YEAR WARRANTY

Your shelving unit is only as good as your brackets. Lucky for you, each of our products are handcrafted out of high-quality, American steel in our workshop located in Idaho. Therefore we stand behind the quality of our products. That's why we offer a 2 Year Warranty on all of our Brackets.

    With each order we include this warranty card that explains the extent to what our warranty covers, regarding your brackets purchased on our website:

  • What does your warranty cover?

This warranty covers manufacturing defects. Proof of purchase is required. This is only applicable to the original owner and original delivery address. This warranty does not cover loss, damage, breakage, or changes in appearance due to normal wear, mishap, careless handling, or improper installation outside of what we recommend in our installation instructions.

  • How long is this warranty?

Your brackets will be warranted for a period of 2 years from the original date of purchase.

FAST TURNAROUND TIME

Customizable shelving and decor that doesn't require months of waiting. Our streamlined Production Process allows each of our standard units to be customized for your space, and delivered to your doorstep in a matter of weeks.

Standard Production Times:

  • Floating Rod Brackets- handcrafted in 2-3 days.
  • Brackets- handcrafted in 4-6 days. For orders of 5+ brackets, the production time is 8-10 days.
  • Complete Units- handcrafted in 3-4 weeks. For orders of 3+ units, the production time is 4-5 weeks.

For orders placed after 11 am, the 1st production day will start the next day. Production days are counted only Monday-Friday (excluding national holidays).

If you need something by a particular day you must contact us beforehand or include this in the notes of your order. Additional costs will be required if you need it before our given production times.

Standard Free Shipping- Transit Times (domestic orders):

  • Our Floating Rod Brackets are shipped through USPS Priority Mail which takes 2-3 days, depending on your distance from Idaho (domestic orders).
  • All other orders ship via FedEx Home Delivery, UPS Ground, or USPS Ground from Idaho, which takes another 2-7 days, depending on your distance from Idaho.

Shipping hours are: Monday–Friday, 12pm–3pm MST

If for some reason, one of these carriers do not work for you- you must notify us before placing your order (additional charges may apply).

  • How long will it take to make my order?

Complete Units (Brackets + the Shelves)- these are handcrafted, just for you, in only 3-4 weeks.*

Brackets- These are handcrafted, just for you, in only 4-6 days.*

  • How long will it take to ship my order?

It typically takes 3-7 days for domestic orders to ship.*

 

*See "Fast Turnaround Times" tab for more information

 

Free Shipping to Contiguous U.S
Fast Turnaround Times
Handcrafted in the U.S
2 Year Warranty
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