Shipping + Returns
- Shipping fees are non-refundable
- Shipping hours are: Monday–Friday, 12pm–5pm PST
- Bracket orders are shipped in 1-3 days, Shelf units are made to order and take 1-2 weeks to ship. All orders ship via FedEx Ground from Idaho, which takes another 2-5 days, depending on your distance from Idaho.
- We primarily use FEDEX or USPS to ship our orders. UPS is available under certain circumstances. You must contact Iron Home for any special shipping requests.
- The shipping rate is calculated by weight of the product and the delivery address.
- You will be sent a tracking number when your shipping label prints, please allow at least 12 hours for tracking information to be updated.
- Once your order leaves Iron Home, it is out of our control. For questions and concerns about shipping, please contact the carrier.
- Iron Home will not be responsible for any items lost or stolen during shipping. *Note: If you are unsure whether or not your package is safe on your door step please require a signature (additional carrier fees may apply)
- If your package is stolen we may credit you up to 50% of the stolen merchandise to put towards a reorder.