Shipping + Returns

Shipping 

  • Shipping fees are non-­refundable
  • Shipping hours are: Monday–Friday, 12pm–5pm PST
  • Bracket orders are shipped in 1-3 days, Shelf units are made to order and take 1-2 weeks to ship. All orders ship via FedEx Ground from Idaho, which takes another 2-5 days, depending on your distance from Idaho.
  • We primarily use FEDEX or USPS to ship our orders. UPS is available under certain circumstances. You must contact Iron Home for any special shipping requests.
  • The shipping rate is calculated by weight of the product and the delivery address.
  • You will be sent a tracking number when your shipping label prints, please allow at least 12 hours for tracking information to be updated. 
  • Once your order leaves Iron Home, it is out of our control. For questions and concerns about shipping, please contact the carrier.
  • Iron Home will not be responsible for any items lost or stolen during shipping. *Note: If you are unsure whether or not your package is safe on your door step please require a signature (additional carrier fees may apply)
  • If your package is stolen we may credit you up to 50% of the stolen merchandise to put towards a reorder.

 

Returns    

  • Merchandise that has been used or altered will not be accepted for return or exchange.
  • Bracket returns and exchanges will be accepted, within 30 days of the delivery confirmation date. *Note: We must be notified of intent to return within 7 days of delivery in order to accept a return.
  • Custom items will not be accepted for return.
  • We charge a 20% restocking fee on all returns. If you are uncertain about your order please contact us. We are happy to help!
  • In case of damage we will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange.
  • All returns packages should be insured.
  • There will be no refunds on items damaged in shipping. You must file a claim with the carrier.
  • We do not reimburse shipping costs.
  • Your account will be refunded within 2–5 days of receipt of your item.
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