SHIPPING


  • Shipping fees are non-­refundable
  • Shipping hours are: Monday–Friday, 12pm–3pm PST
  • PROCESSING TIMES: Floating Rod Brackets-1-3 DAYS, All other Bracket Orders- 3-5 days*, Shelf Orders- 2 weeks**, Shelf Units- 2 weeks***
  • Floating Rod Brackets ship via USPS Priority Mail- which takes 2-3 days, depending on your distance from Idaho.
  • All other orders ship via FedEx Home Delivery from Idaho, which takes another 2-5 days, depending on your distance from Idaho.
  • If you need something by a particular day you must contact us beforehand or include this in the notes of your order. Additional costs will be required if you need it before our given lead times.
  • We primarily use FEDEX, USPS, and sometimes UPS to ship our orders. You must contact IRON ABODE for any special shipping requests before placing your order.
  • We will only send our small items (Floating Rod Brackets & Wall Hooks) to a P.O Box. If you need other items sent to your P.O Box, additional costs will be required- please contact usbefore placing your   order. 
  • The shipping rate is calculated by weight of the product and the delivery address.
  • You will be sent a tracking number when your shipping label prints, please allow at least 12 hours for tracking information to be updated. 
  • Once your order leaves IRON ABODE, it is out of our control. For questions and concerns about shipping, please contact the carrier.
  • Iron Home will not be responsible for any items lost or stolen during shipping. *Note: If you are unsure whether or not your package is safe on your door step please require a signature (additional carrier fees may apply)- you must contact IRON ABODE before placing your order if you want to add this option.
  • To track you order progress click here.


 *Quantities over 2 will add an additional 2 days on the processing time 

**Quantities over 4 will add an additional 2 days on the processing time 

***Quantities over 1 will add an additional 2 days on the processing time 

RETURNS

  • Merchandise that has been used or altered will not be accepted for return or exchange.
  • Bracket returns and exchanges will be accepted, within 30 days of the delivery confirmation date. *Note: We must be notified of intent to return within 7 days of delivery in order to accept a return.
  • Custom items will not be accepted for return.
  • We charge a 20% restocking fee on all returns. If you are uncertain about your order please contact us. We are happy to help!
  • In case of damage we will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange.
  • All returns packages should be insured.
  • There will be no refunds on items damaged in shipping. You must file a claim with the carrier.
  • We do not reimburse shipping costs.
  • Your account will be refunded within 2–5 days of receipt of your item.
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