Merchandise that has been used or altered will not be accepted for return or exchange.
Bracket returns and exchanges will be accepted, within 30 days of the delivery confirmation date. *Note: We must be notified of intent to return within 7 days of delivery in order to accept a return.
Custom items (shelves + items with custom dimensions) will not be accepted for return.
We charge a 20% restocking fee on all returns. If you are uncertain about your order please contact us. We are happy to help!
In case of damage we will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange.
All returns packages should be insured.
There will be no refunds on items damaged in shipping. You must file a claim with the carrier.
We do not reimburse shipping costs.
Your account will be refunded within 2–5 days of receipt of your item.